Our Service Guarantee
Here’s what you can expect when you hire or refer Perfection Cleaning & Restoration as your water damage restoration company or fire restoration company of choice:
1. Within 15 minutes of reporting a loss, you will be contacted by one of our professional project managers. They will ask some basic questions about the loss in order to conduct their Initial Situation Assessment so we can decide on a plan of action best suited to your needs.
2. Within 2 hours, one of our rapid response teams will be dispatched to the scene to begin on-site work no matter what day or time it is. Guided by one of our experienced project managers, our professional teams can answer any on-site questions that you may have.
3. We provide same day estimates due to our on-site estimating vehicles, which double as wireless mobile offices. This allows us to complete accurate Xactimate estimates, including a full scope of work, directly from the job site.
4. An inside claims coordinator is assigned to each loss that we receive. You can be confident that they will keep you informed of all aspects of the job’s progress, from start to finish, for the very best in customer service.
5. Detailed photo documentation of all property damages will be provided to the insured, adjuster and insurance agent.
6. All affected contents are inventoried, photographed and coded for efficient tracking throughout the pack-out and cleaning process.
7. Our work is performed only by the most professional, skilled personnel, which allows us to maintain complete control from beginning to end.
8. We provide a step-by-step schedule of all work to be performed. All work completed by Perfection Cleaning & Restoration is guaranteed.
9. Upon completion, you will receive a signed customer completion form, a survey to rate our work and follow-up phone call to ensure that everything has been finished to your satisfaction.
We are committed to achieving complete customer satisfaction. Our reputation means that when you choose Perfection, you’re choosing the best in the industry. You can count on us for all types of property restoration needs, including water damage and restoration, mold remediation, fire damage restoration and crime and trauma scene cleanup. Get in touch today by filling out our service request form or call us directly at 877-962-9644.